Canon Service Tool: The Ultimate Solution to Error 5B00 and Reset Waste Ink

Step 4: Wait for the Process to Complete and the Printer Restarts Automatically

• After the reset process is complete, the printer will turn off for a moment and then turn back on automatically.
• Disconnect the USB cable and manually restart the printer if it has not auto-restarted.
• Try to test print to make sure the 5B00 error is gone.

If the results are normal and the printer no longer shows an error message, the reset is completely successful. Now your printer is ready to be used again, like it was fresh out of the factory.

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Common Mistakes When Using Canon Service Tools (And Solutions)

Many users are frustrated because the reset process fails halfway through. After analyzing dozens of cases, we identified a pattern of repeated errors. Here’s a breakdown of why some users fail and smart solutions to overcome them.

Mistake 1: Failed to Enter “Service Mode” Correctly

Why This Happens:

• Fear of pressing the button too hard or for too long
• Improper keystroke rhythm
• Not knowing the specific key combinations for a particular model

Smart Solutions:

1. Learn the Right “Rhythm”: It’s not about power, it’s about rhythm. Press the POWER button first, HOLD, and then press STOP/RESUME at clear intervals (about 1 second between presses).
2. Visual Confirmation: After successfully entering Service Mode, the indicator light will usually behave differently – it stays on without blinking, or a certain blinking pattern.
3. Model-Specific Documentation: For models like the G4010, combinations may differ (e.g.: hold POWER + press CANCEL 5x). Always look for demonstration videos for your specific model.

Error 2: Tool Version Not Compatible

Why This Happens:

• Downloading from untrusted sources
• Corrupt or incomplete files
• Use the V6000 for models that require a V6500 or later

Smart Solutions:

1. Checksum Verification: The original Canon Service Tool V6000 file is usually 1.2MB – 1.8MB in size. Files that are too small (less than 500KB) are almost certainly corrupt.
2. Test on Other Computers: If possible, try on a different computer to isolate the problem.
3. Research Community: Join the Canon Indonesia printer forum – members often share their experiences about version compatibility for specific models.

Mistake 3: Antivirus Blocks Execution

Why This Happens:

• Utility software like this is often flagged as a “potentially unwanted program” (PUP)
• Overly aggressive antivirus heuristics

Smart Solutions:

1. Add to Exclusions: Before disabling the antivirus, try adding V6000.exe files to the exclusions list.
2. Re-Download from Trusted Sources: Sometimes files that have been modified by the “repacker” are not detected as threats.
3. Use Windows Defender Offline: If a third-party antivirus is difficult to disable, boot with Windows Defender Offline to scan without conflicts.

Error 4: USB and Driver Connection Issues

To make this happen:

• USB charge-only cable (for charging only)
• USB 3.0 (blue) port that is sometimes less compatible
• Unoptimized Windows universal drivers

Smart Solutions:

1. Test USB Cable: Make sure the cable can transfer data by connecting to another device.
2. Use USB 2.0 ports: If applicable, prioritize USB 2.0 ports (usually black).
3. Install Official Drivers: Download model-specific drivers from the Canon Indonesia website, relying on Windows Update.